Terms

Age Requirement
By using this website and placing an order, you confirm that you are 21 years of age or older. We do not sell our
products to anyone under 21, and we reserve the right to cancel any order if we suspect that this policy is being violated.
Product Disclaimer
Our products contain kratom (Mitragyna speciosa), a botanical product not approved by the FDA for any medical use.
These products are sold for educational, botanical, or research purposes only. They are not intended to diagnose, treat,
cure, or prevent any disease. Use at your own risk. Always consult with a licensed medical professional before using
any botanical supplement.
Shipping Policy
Free Shipping: All domestic orders qualify for free shipping.
Processing Time: Orders are typically processed and shipped within 24 hours (excluding Sundays and holidays), thanks
to our automated order handling system.
Delivery Time: Most domestic shipments arrive within 48 hours of order placement, though delivery times may vary
depending on location and carrier delays.
Shipping Origin: All orders are shipped from New York, USA.
International Shipping: Not available at this time but coming soon. Please check back for updates.
Restricted Locations
Due to varying state and local laws, we cannot ship kratom products to the following U.S. states, cities, or counties
where kratom is banned or regulated:- Alabama- Arkansas- Indiana- Rhode Island- Vermont- Wisconsin
Terms and Conditions- Sarasota County, FL- Union County, MS- San Diego, CA- Other regions as laws are updated
It is the customer’s responsibility to know and comply with local laws. We reserve the right to cancel any order shipping
to a restricted area.
Customer Support
Our customer support is currently available exclusively through email and our website contact form. We do not offer
phone support at this time. Please allow up to 24-48 hours for a response.
Limitation of Liability
We are not responsible for any adverse outcomes resulting from the use or misuse of our products. By purchasing from
us, you agree to hold the company, its owners, and employees harmless from any liability or legal claims arising from
your use of kratom.
Privacy Policy
Your privacy is important to us. We do not sell or share your personal information with third parties, except as required
to process your order (e.g., payment processors and shipping carriers).
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. It is your responsibility to review this page
periodically for any changes. Continued use of the site constitutes acceptance of any revised terms.

Refunds and Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Due to the nature of the dry powder products in our store, none of these products are returnable. All returns must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as foods and dry powder products cannot be returned once opened.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our contact page.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.